1. Provider identity
"Helixum" is a digital service provided by DS TECHNOLOGY Ltd, with registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, registered in England and Wales, contactable at info@helixum.net.
2. Subject of the contract
Helixum provides, on a subscription basis, access to a digital platform which may include web dashboards, a library of selected Expert Advisors, risk management tools, software licenses, documentation, updates, support, founder features and a referral programme, according to the plan purchased by the user.
3. Risk warning
Trading involves a high risk of loss, including the significant or total loss of the invested capital. A significant percentage of retail traders lose money. No result, return, maximum drawdown, prop firm challenge pass or performance consistency is guaranteed. Backtest results, walk-forward test results, track records and any historical metric available on the platform do not constitute a reliable indicator of future results. Users must not invest money they cannot afford to lose. The user acknowledges that they fully and exclusively assume the risk of every operational decision and of every Expert Advisor execution.
4. No financial advice
Helixum provides software under license. Helixum does not provide personalised financial advice, investment advice, personal recommendations, discretionary or advisory portfolio management, brokerage services, custody of funds or order execution on behalf of the user. The content, metrics, documentation and tools available on the platform are provided for general informational, technical and operational purposes only and do not in any case constitute investment advice or a personal recommendation within the meaning of applicable law.
5. Technical requirements
Unless otherwise stated in writing, the service requires an active MetaTrader 5 account with a compatible broker, a suitable internet connection, a compatible technical environment and authorisation to run Expert Advisors automatically. Helixum does not guarantee operation on platforms other than MT5 or on brokers, VPS providers, operating systems or configurations that are not expressly supported. It is the user's sole responsibility to verify the compatibility of their environment before purchase and to maintain such compatibility over time. No refund will be due for technical incompatibilities attributable to the user's environment or to configuration choices made by the user or by third parties. The provisions of clause 12 and the mandatory rights of the consumer remain unaffected where the incompatibility derives from a lack of conformity of the digital content or digital service with the contractual description or with the compatibility information provided by Helixum.
6. Broker account and control of funds
The user's funds always remain deposited with the broker chosen by the user. Helixum does not receive, hold, transfer or withdraw client funds. Expert Advisors can only execute operations authorised by the user on the user's own MT5 environment. Activation, deactivation, configuration and monitoring of the Expert Advisors remain under the exclusive control of the user.
7. Software license
The Expert Advisors, the dashboard, the technical content and the related software are licensed and not sold. The license is personal, limited, non-exclusive, non-sublicensable, non-transferable and revocable in case of breach of these Terms. Any reverse engineering, decompilation, disassembly, resale, redistribution, unauthorised sharing, modification, adaptation or use beyond the limits of the purchased plan is prohibited. All rights not expressly granted are reserved to Helixum.
8. Account and security
The user is responsible for the accuracy of the data provided, for safeguarding their credentials and for all activities carried out through their account. Sharing accounts, using false identities, circumventing technical limitations or using the service for unlawful, abusive or fraudulent purposes is prohibited. The user is solely responsible for any loss arising from unauthorised access attributable to a failure on their part to safeguard their credentials.
9. Plans, renewal and billing
Access to paid services is provided through monthly or annual subscription plans. All prices shown are inclusive of VAT where applicable and no additional charges beyond those shown during the checkout process will be applied. Unless otherwise stated at checkout, plans renew automatically at the end of each billing period for successive equivalent periods, until cancelled by the user or terminated by Helixum. The user expressly consents to automatic renewal at the time of subscription through a dedicated confirmation in the checkout process. Payments are processed through the payment provider indicated at checkout. In the event of non-payment, Helixum may suspend or revoke access with immediate effect, without this giving rise to any right to a refund or compensation.
10. Cancellation of the subscription
The user may cancel automatic renewal at any time from the account area, through a simple and direct process that is no more burdensome than the subscription process. Cancellation prevents subsequent renewal from the end of the current billing period. The subscription remains active and fully usable until the end of the period already paid for. Cancellation does not give rise to any refund, whether partial or pro rata, of the period already started or already paid for, and the user expressly acknowledges this circumstance at the time of subscription. The mandatory rights of the consumer under applicable law remain unaffected.
11. Consumer right of withdrawal and immediate activation of digital content
Pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer has a fourteen-day right of withdrawal from the conclusion of the contract. As the service involves digital content and digital services supplied with immediate activation, the right of withdrawal is lost when the consumer, during the checkout process:
- gives express consent to the beginning of the performance of the service and of the supply of the digital content before the expiry of the fourteen-day withdrawal period;
- expressly acknowledges the loss of the right of withdrawal once performance has begun; and
- receives confirmation of the contract from Helixum on a durable medium.
Such consent and acknowledgement are collected through a dedicated, separate and non-pre-ticked confirmation box in the checkout process, distinct from any other contractual confirmations. From the moment of the immediate activation so authorised, the consumer loses the right of withdrawal and no refund will be due. A consumer who does not give such consent will not be able to access the digital content or the Expert Advisors until the fourteen-day withdrawal period has expired; technical access remains blocked until that date. The mandatory rights of the consumer under the Consumer Rights Act 2015 remain unaffected.
12. Conformity of the digital content
Nothing in these Terms limits the mandatory rights of the consumer under the Consumer Rights Act 2015 in relation to digital content and digital services. Any remedy will be provided within the limits, in the forms and in the manner set out in applicable law.
13. Founder access and early access
Any founder benefits, early access, preview testing, reserved economic conditions, priority support or advance access are personal, non-transferable and subject to availability. Founder plans, once duly subscribed and provided the subscription remains active and continuous, retain the price originally subscribed for the entire duration of the subscription and for subsequent automatic renewals, except in the case of cancellation by the user or termination for non-payment. In the event of interruption, non-payment, chargeback or cancellation of the Founder subscription, the right to the Founder price lapses definitively and any subsequent repurchase will be subject to the Standard price list then in force. Unless otherwise expressly agreed in writing by Helixum, such benefits do not constitute a perpetual right to future conditions and do not give rise to any right to a refund in the event of lapse.
14. Referral programme
Where activated, the referral programme is also governed by the specific Referral Terms available on the platform. Self-referrals, the use of fictitious accounts, misleading campaigns, spam, unauthorised brand bidding or any fraudulent practice are prohibited. Helixum may cancel commissions earned irregularly, suspend the referral account and withhold payments in the event of abuse, without this giving rise to any right to indemnification or refund in favour of the user.
15. Updates and changes to the service
Helixum may update, modify, correct, optimise, temporarily suspend or remove components of the service, including Expert Advisors, dashboards, licenses and features, for technical, security, regulatory, commercial or improvement reasons. Such interventions are an ordinary part of the lifecycle of a subscription-based digital service and do not in themselves give rise to any right to refunds, compensation or price reductions. Should an intervention result in an unscheduled interruption of the service, Helixum will endeavour to restore the service within a reasonable time, without assuming any obligation as to result or any guaranteed service level. Should a change materially and adversely affect the essential characteristics of the service purchased by the consumer, the consumer may terminate the subscription with effect from the date on which the change enters into force, without this giving rise to any further future charges against them. The mandatory rights of the consumer under the Consumer Rights Act 2015 remain unaffected.
16. Third-party services
MetaTrader 5, brokers, prop firms, VPS providers, operating systems, payment providers and other third-party services remain subject to their respective terms. Helixum is in no way responsible for interruptions, policy changes, unavailability, execution errors, slippage, requotes, order rejections, margin calls, account suspensions or any other event attributable, in whole or in part, to third parties or to market conditions.
17. Prop firms
Any suitability of certain tools to support operations on prop firms does not constitute a guarantee of passing any challenge, of maintaining funded accounts, of continued compliance with the rules of any individual prop firm or of any payout. Prop firm rules may change at any time without notice, and the verification, interpretation and compliance with such rules remain exclusively the responsibility of the user. Helixum assumes no responsibility for the loss of accounts, of challenge fees, of expected profits or of any other consequence arising from the use of the tools in prop firm environments.
18. Suspension and termination
Helixum may suspend or terminate the user's account, with immediate effect, in the following cases: (a) non-payment; (b) material breach of these Terms; (c) abuse of the license or unauthorised use of the software; (d) fraudulent use of the service; (e) illegitimate chargebacks or unfounded payment disputes; (f) breach of the referral programme; (g) concrete or supervening regulatory risk; (h) concrete risk to the security or integrity of the platform or of other users; (i) use of the service for unlawful purposes.
In the event of remediable non-material breaches, Helixum may request the user to cure the breach within a reasonable time before proceeding to termination. Upon termination, the user loses all rights to use the software, access and licenses connected to the service. No refund, even partial, will be due in the event of termination for cause attributable to the user. The mandatory rights of the consumer under applicable law remain unaffected in the event of termination not attributable to the consumer.
19. Intellectual property
All rights in the software, source code, algorithms, Expert Advisors, dashboards, logos, trademarks, documentation, technical content, naming, service structure, interfaces and materials of the platform belong exclusively to Helixum or to its licensors. No intellectual property right is transferred to the user other than the limited license of use expressly granted pursuant to clause 7. Any unauthorised use constitutes an infringement and entitles Helixum to take any protective action.
20. Limitation of liability
Nothing in these Terms excludes or limits Helixum's liability for: (a) death or personal injury caused by Helixum's negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable law, including the mandatory rights of the consumer under the Consumer Rights Act 2015.
Subject to the foregoing, to the maximum extent permitted by applicable law, Helixum shall in no case be liable for: trading losses of any nature; loss of profits; indirect, consequential or special losses; loss of commercial or trading opportunities; loss of data; loss of goodwill; reputational losses; damages from slippage, latency or execution errors; downtime or unavailability of third-party services; errors, omissions or failures of brokers, prop firms, VPS providers, payment providers or other third parties; changes to prop firm policies; internet connection interruptions; hardware or software malfunctions of the user; incorrect installation, configuration or parameterisation of the Expert Advisors; or incorrect or non-compliant use of the service by the user.
Subject to the first paragraph of this clause, Helixum's total liability towards the user, for any claim or set of related claims arising from or connected to the contract, on any ground (contractual, tortious, for negligence, for breach of statutory duty or otherwise), shall in no case exceed the total amount actually paid by the user to Helixum for the specific service in the three months preceding the event that gave rise to the claim.
The user expressly acknowledges that the limitations and exclusions contained in this clause are reasonable in light of the nature of the service, the price of the subscription and the fact that operational control over the Expert Advisors and over the broker account remains entirely with the user.
21. Complaints
Complaints must be sent to complaints@helixum.net specifying the subject, account details and a description of the issue. Helixum undertakes to provide a response within a reasonable time and, where possible, to issue a final response within eight weeks of receipt of the complete complaint.
Should Helixum have exhausted its internal complaint handling procedure and be unable to resolve the complaint with the consumer, Helixum will inform the consumer, on a durable medium, that the complaint cannot be resolved internally, of the name and website of the ADR entity that would be competent to deal with the complaint and whether Helixum is obliged or willing to submit to such procedure.
Helixum does not currently subscribe to any accredited Alternative Dispute Resolution scheme and is not obliged to submit to any ADR procedure. The consumer retains the protections and remedies available under applicable law.
22. Governing law and jurisdiction
These Terms and any dispute or claim arising from or connected to them, including non-contractual matters, are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction over disputes arising from or relating to these Terms. Where the user acts as a consumer resident in another State, the consumer's ability to rely on the mandatory consumer protection rules applicable in their country of residence, and to bring proceedings before the competent courts under such rules, remains unaffected where such right is mandatory.
23. Changes to the Terms
Helixum may update these Terms for legal, regulatory, technical, operational, security or commercial reasons.
For non-material changes, such as corrections, clarifications, formal adjustments or technical improvements, the updated version will be published on the website with an indication of the effective date and will enter into force from that date. Continued use of the service after the effective date will constitute acceptance. It is the user's responsibility to periodically consult the updated version of the Terms published on the website.
For material changes adverse to the consumer, Helixum will provide reasonable notice by email or in-platform notification before they enter into force. A consumer who does not intend to accept such changes may terminate the subscription with effect from the date on which the changes enter into force, without further future charges against them. Continued use of the service after the effective date will constitute acceptance.
No change to these Terms may reduce the mandatory rights of the consumer under applicable law.